Quote to Cash¶

The complete lifecycle of a customer transaction — from initial inquiry to money in the bank.

This workflow walks through every step of converting a customer request into revenue. Each step links to the detailed page where you can learn more.

The Flow¶

graph TD
    A[Customer Inquiry] --> B[Create Quote]
    B --> C{Customer Accepts?}
    C -->|Yes| D[Convert to Sales Order]
    C -->|No| E[Revise or Close Quote]
    D --> F[Create Production Orders]
    F --> G[Produce Items]
    G --> H[Ship Order]
    H --> I[Record Payment]
    I --> J[Revenue Recognized]

Step 1: Create a Quote¶

When a customer requests a price, create a quote with itemized pricing.

Where: Sales > Quotes > + New Quote

1. Select or create the customer
2. Add line items with products, quantities, and prices
3. Review the total (including tax if enabled)
4. Send the quote to the customer

The quote is valid for the number of days set in your quote settings. Track its status as Draft, Sent, Accepted, or Rejected.

Details: Taking and Fulfilling Orders

Step 2: Convert to a Sales Order¶

When the customer accepts, convert the quote into a sales order with one click.

Where: Open the quote > Convert to Order

FilaOps creates a sales order pre-filled with all line items, quantities, and pricing from the quote. The order starts in Confirmed status.

Details: Taking and Fulfilling Orders

Step 3: Create Production Orders¶

For each item that needs to be manufactured, create a production order.

Where: Manufacturing > Production > + New Production Order

1. Select the product and quantity from the sales order
2. FilaOps pulls the Bill of Materials and routing automatically
3. The production order starts in Draft status — change to In Progress when you're ready to start

Details: Running Production

Step 4: Produce the Items¶

Work through each production operation, tracking time and material consumption.

Where: Manufacturing > Production > open the production order

1. Start each operation and record actual time
2. When all operations are complete, mark the production order as Completed
3. Finished goods are added to inventory automatically

If something goes wrong, you can scrap the production order with a scrap reason to track the failure.

Details: Running Production

Step 5: Ship the Order¶

Once items are produced and in stock, ship the sales order.

Where: Sales > Orders > open the order > Ship

1. Confirm the shipping details
2. Mark the order as Shipped
3. FilaOps deducts inventory and records revenue

Details: Taking and Fulfilling Orders

Step 6: Record Payment¶

When the customer pays, record the payment against the order.

Where: Sales > Orders > open the order > Payment section

1. Enter the payment amount and method
2. FilaOps updates the order's payment status to Paid or Partial
3. Cash received appears in the Payments tab in Accounting

Details: Taking and Fulfilling Orders

Step 7: Verify in Accounting¶

Confirm the transaction flowed through correctly.

Where: Accounting tabs

• Dashboard — Revenue MTD and Cash Received should reflect the order
• Sales Journal — The shipped order appears with line item details
• Payments — The recorded payment appears with method and amount
• Tax Center — If tax was charged, it appears in the tax summary

Details: Basic Accounting

Quick Checklist¶

• [ ] Quote created and sent to customer
• [ ] Quote accepted and converted to sales order
• [ ] Production orders created for manufactured items
• [ ] Production completed and goods in stock
• [ ] Sales order shipped
• [ ] Payment recorded
• [ ] Revenue verified in accounting